Shipping policy

By arranging for transportation of your order, Maison Brondeau is providing a service and engaging a common carrier on you/the buyer's behalf. In utilizing this service from us, you recognize the responsibility for complying with local regulations or tax requirements rests solely with you, the buyer.  

Title to, and ownership of, all alcoholic beverages passes from Maison Brondeau to the buyer in the State of New York, which is why New York sales tax is charged on your order. 
 
All packages must be accepted and signed by an adult at least 21 years of age. 
 
You, the buyer, are solely responsible for the shipment of alcohol and responsible for any loss or damage to goods once they have left our premises. By placing an order on this site, you authorize Maison Brondeau to act on your behalf to engage a common carrier to deliver your order to you and recognize that Maison Brondeau is not liable for the condition of your package upon delivery. If your package is damaged in transit, we are happy to assist you in contacting UPS or FedEx for reimbursement; however, the responsibility for this reimbursement is that of the carrier (UPS, FedEx). 
 
We do not recommend shipping wine orders during the warmest and coldest months of the year, as extreme temperatures can be damaging. We are happy to hold or send your shipments throughout those periods, but it is your responsibility to indicate your preference in the "order comments" section at checkout or contact us with detailed instructions. If no instructions are provided, we will ship your package immediately. There are summer and winter months during which we will engage automatic shipping holds due to extreme temperatures, in which case we will contact you after your order is placed. 
 
The carrier (currently UPS or FedEx) will contact you the day your order is shipped with your tracking details, shipping date, and anticipated delivery date. 
 
Shipping orders may take up to 72 hours from the time they are placed to be processed and ready for shipping. Please take this window into account, including for Express and Overnight shipping speeds. All “Ground Shipping” orders placed after 12pm on Wednesdays will be shipped on Tuesday the following week, to avoid being held in FedEx or UPS facilities over the weekend where storage conditions may not be ideal. 
 
Shipping costs are calculated at checkout, and you will be provided with an estimated delivery date. These delivery dates are estimates, and do not account for unforeseen circumstances including shipping delays and lost or damaged packages. 
 
Email us at hello@maisonbrondeau.com for any additional information. 

CANCELLATIONS: 

Cancellation of any order must be done within 7 days of placing the order and prior to the shipment of the order. All cancellations are subject to a 10% restocking fee, unless there was an error on our behalf. Our restocking fee is intended to cover the financial impact from multiple charges on returned sales. When your card is charged, your order is reserved for you. If you cancel your processed order, we then incur charges from your credit card provider on both ends of the transaction. Therefore, we strictly enforce the policy of a restocking fee if your card has been successfully charged. If we have not charged your credit card, you may cancel your order without being subject to a restocking fee. 
 
No order may be canceled after 7 days of placing the order. No order may be canceled after it has shipped (the shipment is in the possession of the shipping carrier and subject to our shipping terms above). 
 
Any return of unopened and undamaged alcohol that was incorrectly sent to the customer (i.e., wrong item or vintage) must be done within 7 days of the date on your receipt. Should this happen, please email or call us to notify us that you are returning the shipment. We will issue an exchange or refund on returned products that were incorrectly shipped to you. We do not accept return of any alcohol that has been opened, harmed during shipping, or harmed due to extreme weather conditions. 
 
If you have forgotten to apply a discount code to your order, we are happy to issue a store credit, or refund for an amount which takes into consideration the additional processing fees we incur. For example, if the 10% 'CASE' discount code is left off an order, you may receive a 10% store credit or 5% refund. (Spirits are excluded). 
 
BY PLACING AN ORDER ON THIS SITE, YOU HAVE READ, UNDERSTAND, AND EXPRESSLY AGREE WITH THE TERMS AND CONDITIONS ABOVE.